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APPLY FOR
YOUR POSITION.
APPLY FOR
YOUR POSITION.
General Manager
New Indoor Pickleball and Tennis Facility (Okotoks, AB)
Location: Okotoks, Alberta
Facility: 12 Pickleball Courts + 1 Tennis Court (Phase 1)
Position Type: Full-Time, permanent
Reports To: Board of Directors (Not-for-Profit)
Start Date: March 15, 2026
About Us
We are an exciting new 12-court indoor pickleball and 1-court indoor tennis facility opening soon in Okotoks, Alberta. Phase 2 outdoor expansion will see the addition of 12 pickleball courts and 2 tennis courts as soon as 2026. As a not-for-profit organization, our mission is to build community, promote active living, and provide an inclusive space for players of all ages and abilities. Our most important mission is to engage “10,000 in 5” by introducing pickleball to 10,000 youth players in our first 5 years of operation. We are seeking a visionary and hands-on General Manager to lead operations, participate in the development of programming, and help establish this centre as a hub for sport, connection, and community growth.
Position Overview
The General Manager is the on-site leader responsible for day-to-day operations, program development, facility management, staff leadership, and member engagement. This person will work closely with — and report directly to — the Board of Directors to
ensure the facility delivers an exceptional experience, fulfills its mission, and operates efficiently and sustainably.
Key Responsibilities:
OPERATIONAL LEADERSHIP
• Oversee all aspects of daily operations, staffing, scheduling, safety, and customer service.
• Set and monitor service standards, utilization targets, customer-satisfaction goals, and lifecycle plans across all facility operations.
• Develop and maintain high operational and cleanliness standards throughout the facility.
PROGRAMMING AND COMMUNITY ENGAGEMENT
• In consultation with program-specific directors, design and implement engaging sport/recreation programs (leagues, lessons, clinics, tournaments).
• Build strong relationships with members, players, volunteers, community partners, and sponsors.
• Foster an inclusive, welcoming environment that aligns with our not-for-profit values.
STAFF MANAGEMENT
• Recruit, train, schedule, and supervise staff, and contractors (Program Directors, coaches, front desk, pro shop, maintenance, event staff, volunteers).
• Build a positive culture focused on professionalism, teamwork, and exceptional service.
FINANCIAL AND ADMINISTRATIVE MANAGEMENT
• Develop and manage annual budgets in collaboration with the Board.
• Track financial performance, prepare monthly reports, and ensure strong fiscal accountability.
• Monitor key performance indicators such as membership growth, program participation, and revenue.
• Manage memberships, courts bookings, point-of-sale systems, and basic accounting processes.
FACILITY AND EQUIPMENT MANAGEMENT
• Ensure courts, equipment, and amenities are maintained to a standard of excellence.
• Coordinate repairs, contractor work, and preventative maintenance.
• Ensure compliance with all health, safety, and insurance requirements.
MARKETING AND COMMUNITY RELATIONS
• Lead marketing initiatives, including social media, email campaigns, and community outreach.
• Represent the facility at local events and develop partnerships with schools, clubs, and sponsors.
• Drive membership sales and retention, special events bookings, and youth engagement through exceptional customer experience.
What You Bring
• A passion for building community and creating positive sport experiences.
• Proven experience in facility management, sport or recreation operations, or hospitality leadership (3+ years preferred).
• Strong background in staff leadership and customer service.
• Experience in racquet sports (pickleball and/or tennis) is a strong asset.
• Knowledge of program design, scheduling systems, and event management.
• Strong organizational, communication, and problem-solving skills.
• Ability to work flexible hours including evenings and weekends as needed.
• Comfortable using sport management software and point-of-sale systems.
• Current First Aid is required, and CPR certification will be an asset.
• Successful candidates will be required to undergo a Police Record Check, including a Vulnerable Sector Check, as a condition of employment.
What We Offer
• Opportunity to lead and shape a brand-new community sport facility.
• A dynamic, people-focused workplace centered on community growth and active living.
• Supportive oversight from an engaged not-for-profit Board.
• Competitive salary commensurate with experience.
• Comprehensive health benefits package.
• Performance-based incentives.
• Flexible work schedule.
• Complimentary facility membership.
How To Apply
Please submit your resume and a brief cover letter outlining your relevant experience and vision for growing a community-driven racquet sports facility to:
Okotoks Pickleball and Tennis Centre Hiring Committee (jobs@okptc.ca) with the subject line “Job Applicant – General Manager”.
Applications accepted until February 15, 2026
Only those applicants selected for an interview will be contacted. Please direct all questions to jobs@okptc.ca.